Refund policy
At Liventra, customer satisfaction is one of our highest priorities. We want every purchase to meet your expectations, and we stand behind the quality of the products we offer. If you are not completely satisfied with your order, we're here to help with a straightforward return and refund process.
1. 30-Day Return Policy
We proudly offer a 30-day free return policy on eligible items.
You may request a return within 30 calendar days from the date your order is delivered.
To qualify for a return, items should:
- Be in their original condition.
- Be unused or only minimally handled for inspection.
- Include original packaging whenever possible.
- Include all accessories and components originally received.
2. Free Returns
Liventra covers the cost of eligible return shipping whenever a return is approved.
Our customer support team will provide detailed return instructions, including the appropriate return address and shipping guidance.
Please do not send products back without first contacting us, as unauthorized returns may delay processing.
3. How to Start a Return
To request a return, please email:
Include:
- Full name
- Order number
- Email used for purchase
- Reason for return
- Photos (if the product arrived damaged, defective, or incorrect)
Our support team typically responds within 24–48 business hours.
4. Refund Process
After your returned package has been received and inspected, we will notify you regarding the approval of your refund.
If approved:
- Refunds are issued to the original payment method.
- Processing typically takes 5–10 business days depending on your payment provider.
- Original shipping charges, if any, may not be refundable unless the return results from our error.
5. Damaged or Incorrect Orders
If your order arrives:
- Damaged during shipping,
- Defective,
- Missing components,
- Or you received the wrong item,
please contact us within 7 days of delivery.
Whenever possible, please include clear photographs so we can resolve the issue quickly. Depending on the situation, we may offer:
- A replacement.
- A full refund.
- A partial refund.
- Another appropriate solution based on the circumstances.
6. Order Cancellations
Orders may be canceled before shipment.
If your order has not yet entered fulfillment, a full refund will be issued.
Once an order has been shipped, it must follow our standard return process.
7. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, health, or safety reasons, including:
- Personal care items after use.
- Products intentionally damaged after delivery.
- Items modified by the customer.
- Products returned without prior authorization when required.
8. Late or Missing Refunds
If you have not yet received your refund:
- Review your bank account.
- Contact your credit card company.
- Contact your payment provider.
If additional assistance is needed, please reach out to:
9. Exchanges
We gladly assist with exchanges for products that arrive damaged, defective, or incorrect.
If you'd like a different variation or model, please contact our support team and we'll help determine the best available solution.
10. Contact
If you have any questions regarding this Return & Refund Policy, please contact us:
Liventra
Website: Liventra.homes
Email: support@Liventra.homes
Phone: +1 (604) 910-5115
Address: 402-1133 Harwood St, Vancouver, BC V6E 1R9, Canada