Shipping policy

Thank you for shopping with Liventra. We are committed to delivering your order safely, efficiently, and with complete transparency. This Shipping Policy explains how we process, ship, and deliver orders placed through Liventra.homes.

1. Order Processing

Once your order is placed, our team begins preparing it as quickly as possible.

Processing Time: 1–3 business days
Orders are processed Monday through Friday, excluding weekends and public holidays.
During busy shopping seasons or promotional events, processing may require additional time.

You will receive an order confirmation email shortly after your purchase. Once your package has been shipped, a shipping confirmation email with tracking information (when available) will be sent to you.

2. Worldwide Free Shipping

We proudly offer Free Worldwide Shipping on all eligible orders.

There are no hidden shipping fees during checkout unless otherwise stated for specific products or destinations.

Our goal is to make shopping simple and convenient for customers around the world.

3. Estimated Delivery Time

Estimated delivery time for most destinations is:

7–14 Business Days

Delivery estimates may vary depending on:

Destination country
Customs clearance
Weather conditions
Public holidays
Carrier operations
Local delivery services

While we work closely with our logistics partners, delivery dates are estimates and cannot be guaranteed.

4. Order Tracking

Most shipments include tracking information.

Once your package is dispatched, you will receive tracking details via email. Please allow 24–72 hours for tracking updates to appear after shipment.

If you have not received tracking information within several business days after shipment, please contact our support team.

5. Customs & Import Duties

International orders may occasionally be subject to customs inspections or import regulations depending on the destination country.

Any customs duties, taxes, or import fees imposed by local authorities remain the responsibility of the customer unless otherwise specified by applicable law.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

If an incorrect or incomplete shipping address causes delivery delays or returned packages, additional shipping charges may apply for reshipment.

Please contact us immediately if you notice an error after placing your order.

7. Lost, Delayed, or Damaged Shipments

Although shipping delays are uncommon, they may occasionally occur due to circumstances beyond our control.

If your shipment:

Appears lost
Has not arrived within a reasonable timeframe
Arrives damaged

Please contact us as soon as possible.

Our support team will work with the shipping carrier to investigate and determine the most appropriate solution, including replacement or refund when applicable.